5 IT Support Services That are Offered Remotely

5 IT Support Services That are Offered Remotely

Many business processes rely on computers. You could be a one-person freelancer, a small business with a handful of staff, or a large corporation; you still rely on computers to get things done. Should the computer, or any peripheral device, malfunction, it could slow or halt your business.

Considering the risk to your business operation, you need a service that is instantaneous and low cost to solve tech issues. That’s where remote IT support services come in; the service provides solutions over the internet. The secure service saves you time and money since you don’t have to carry your computer to a physical location or book a technician.

There are two types of remote computer support, attended and unattended support. Attended, or on-demand, support takes place in real-time with the user present and monitoring progress. Users prefer it for troubleshooting that needs immediate attention. Unattended support can take place with or without the user’s presence. It is usually a scheduled process, and IT teams prefer it for carrying out maintenance and updates during downtimes.

1. Updates

Your PC’s hardware, software, and operating system all need regular updates. Most PC components have an automated reminder that you click to get updates. Some, including crucial, components require you to do a little digging to find the update button. Keeping your software, hardware, and operating system updated is critical to a well-functioning PC.

Major updates can be particularly intimidating for small businesses who may feel ill-equipped. Remote support comes with experienced technicians, equipped with the appropriate tools to get the job done.

Although users are encouraged to update their PC continuously, some updates may come with errors. These errors could cause the program, hardware, or even the PC to crash. So an expert could be needed to find the update with errors, and fix it.

2. Virus Scans

Malware can corrupt, encrypt, or destroy your data. Should a PC user find themselves bugged by a virus, they could enlist the help of an expert with better skills and tools to remedy the situation. The support is also available if the user suspects that they have clicked on a phishing scam and want to pre-emptively secure their data.

The longer a virus is on your computer or network, the more damage it can do. Using remote computer support, the user can have an immediate scan to diagnose and remedy the situation.

3. File Cleanup

File or disk cleanup is the process of eliminating unused files to create more storage space. It’s useful for getting your PC to operate more efficiently with faster starting and processing. With more space, you can also install more programs and apps.

The process of cleaning your disk space can be straight forward when deleting regular files like photos. However, it can get complicated when dealing with system files. A remote technician will be able to navigate through your system files and other critical files to remove only the unwanted files.

Since you will be sharing a screen with the technician, you can watch that they do not delete any files that you deem important. After that, the technician would use disk cleanup tools that can go further than the Windows option.

4. Restoring Files

Are you missing a file? Are you unsure about your backup protocols? These are just some of the services a remote technician is qualified to handle. They can dig through your data, multiple temporary files, and hard drive for any file that you could have lost or erroneously deleted.

Backups are a critical data management protocol. From setting up a cloud backup solution (Google Drive, OneDrive, iCloud, Dropbox, etc,) to syncing it with your computer, a remote technician can get it done.

5. Internet Connection Issues

Your internet could become slow or unreliable due to your broadband connection, your router, wi-fi, a network cable, or your device. Fixing connection issues usually requires a process of elimination.

A remote technician can walk through this elimination process to figure out the problem. Once the issue is known, they can recommend a course of action to get your internet working at optimum speed again. Should the technician find the problem is with your internet service provider, then they can provide a report that will make the ISP’s investigation simpler.

Remote Support for Remote Staff

Remote working is a rising trend that is here to stay. It only makes sense that a remote workforce has a remote IT support service. It’s an efficient and cost-effective way to keep your staff operating at peak no matter their location.